FrequentlyAsked Questions

We accept major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay, and Link. Additional local methods such as Klarna or Amazon Pay may be available at checkout depending on your region.

For standard orders, payment is processed at the time of purchase. For pre-orders or upcoming drops, you'll be charged when you place the order to reserve your item, unless otherwise stated on the product page.

Once an order is placed, the payment method cannot be changed. If you need to correct a payment issue, please cancel the order (if it hasn't shipped) and reorder, or contact contact@suldok.com for assistance.

New members receive a 10% welcome coupon in their coupon wallet (Account → Coupons). Checkout applies it automatically whenever it lowers your total, and you can always choose a different coupon or enter a code instead. It can be used once per account on drops, Shop items, cart orders and event tickets — it does not apply to membership subscriptions, and it cannot be combined with another code. The discount applies to the product value only: shipping is charged separately, and free shipping over €99 is calculated after the discount. If an order is fully refunded or cancelled, the coupon returns to your wallet. The exact discount and any expiry date are shown on the coupon.

Suldok membership gives you early access to limited drops, members-only products and events, curated content from our Magazine, and occasional shipping or pricing benefits. It's designed for people who want a deeper connection to Korean drinking culture and our releases.

No. Some drops are open to all customers, while others are reserved for members or offered to members first before a general release. Each drop's access level is indicated on its page.

Yes. You can cancel anytime under MY → Membership. Your benefits remain active until the end of your current billing period, and you won't be charged again after cancellation.

Yes. As an EU-based retailer, we honor your right to withdraw from a purchase within 14 days of receiving your order, in line with EU consumer law. Items must be unused and in their original condition and packaging. To start a return, contact contact@suldok.com.

Bottles are fragile, so we take great care in packaging — but if your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Once we receive and inspect your returned item, refunds are processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

Yes — Korean traditional alcohol is what we do. We curate bottles from Korean and Korean-inspired brewers and release them as limited drops. All alcohol sales are 18+ and comply with German and EU regulations, with age verification at purchase.

Occasionally, yes. Some drops feature alcohol-free craft beverages inspired by Korean flavors — like yuzu-based brews at 0% ABV. Each product page states the ABV clearly, so you always know what you are getting.

We host tastings, drinking-culture workshops, and curated gatherings that introduce Korean drinking traditions to European audiences. Events are held in Berlin and other European cities, with details announced through our Magazine and to members first.

Registration is available on each event's page under EVENT. Some events are open to all, while others are members-only or have limited spots. Members often receive early access to registration.

Makgeolli is a traditional Korean rice alcohol — a lightly sparkling, milky-white drink made by fermenting steamed rice, water, and nuruk (a Korean fermentation starter). One of Korea’s oldest alcoholic beverages, it is typically lower in alcohol than distilled spirits. Where alcohol is offered, sales are 18+ and comply with German and EU regulations.

They are different categories of Korean alcohol. Soju is a clear distilled spirit. Cheongju and yakju are clear rice wines refined from the same fermentation as makgeolli — cheongju is the clear liquid drawn from the fermented mash, while yakju traditionally refers to a refined rice wine. Makgeolli, by contrast, is the unrefined, cloudy version of that same brew.

Traditional makgeolli and clear rice wines are made primarily from rice, which is naturally gluten-free, but recipes vary and some use wheat-based nuruk or added ingredients. If you have a gluten sensitivity, check the ingredient list on each product page or contact contact@suldok.com before purchasing.

Unpasteurized makgeolli is a living, fermented drink — keep it refrigerated, serve it well chilled, and gently swirl the bottle to mix the settled rice sediment before pouring. It is traditionally served in a small bowl or cup and enjoyed fresh. Please drink responsibly.

Yes. While makgeolli pairs naturally with Korean dishes like jeon (savory pancakes) and stews, its gentle sweetness and acidity also work with cheese, charcuterie, fried foods, and fresh seafood. Pairing notes are included on individual product pages.

Nuruk is a traditional Korean fermentation starter — a cake of grain that cultivates the wild yeasts and molds used to ferment rice into makgeolli and other Korean alcohols. It is central to the flavor and character of traditional Korean brewing.

You can reach our team anytime at contact@suldok.com — we handle support, business, and press inquiries there. For partnership inquiries, please contact partnerships@suldok.com.