Terms & Privacy

These Terms of Use govern your use of suldok.com, operated by SULDOK UG (haftungsbeschränkt), Uhlandstraße 32, c/o Mindspace, 10719 Berlin, Germany (registered HRB 286875, Amtsgericht Berlin-Charlottenburg).

Effective date: 2026-06-01. We may update these terms; the version in force at the time of your order applies to that order.

By browsing this site, creating an account, or placing an order you accept these terms. If you do not agree, please do not use the service.

Product listings are an invitation to order, not a binding offer. A purchase contract is formed when we confirm your order by email, or at the latest when the item is dispatched.

We may decline or cancel an order (e.g. stock unavailable, price error, or age/eligibility not verifiable) and will refund any amount already paid.

Prices are shown in euro (€) and include statutory German VAT where applicable. Our VAT identification number is currently being issued and will be added once available.

Shipping costs, where they apply, are shown before you confirm payment at checkout.

Payments are processed by Stripe Payments Europe, Ltd. We do not store full card details on our own servers. Accepted methods are shown at checkout and may vary by region.

We ship throughout the EU from Germany; selected items may ship to further European markets as noted on the product page. Fees, delivery times, and any free-shipping thresholds are described on our Shipping page and calculated at checkout.

As a consumer in the EU you have a statutory right to withdraw within 14 days, subject to legal exceptions. Full instructions and the model withdrawal form are in the “Right of Withdrawal” section below.

Statutory warranty rights apply. Handcrafted ceramic vessels may show slight natural variation in form, glaze, and texture — these reflect the craft and are not defects.

If an item arrives damaged, contact support@suldok.com within 48 hours of delivery with photos; we will arrange a replacement or full refund at no cost to you.

You agree not to misuse the service or interfere with its operation. Where alcohol is offered, purchases are restricted to adults (18+) and age verification is required.

All content on this site — text, editorial, images, and brand marks — is owned by SULDOK UG or its licensors and may not be reused without permission.

We are liable without limitation for intent and gross negligence and under mandatory law (incl. the Product Liability Act). For slight negligence we are liable only for breach of an essential contractual obligation, limited to foreseeable, typical damage.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection rules of your country of residence remain unaffected.

We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board (§ 36 VSBG). (The EU Online Dispute Resolution platform was discontinued on 20 July 2025.)

SULDOK UG (haftungsbeschränkt), Uhlandstraße 32, c/o Mindspace, 10719 Berlin, Germany. Tel +49 174 4701794. General: contact@suldok.com — Support: support@suldok.com.

The controller responsible for data processing under the GDPR is:

SULDOK UG (haftungsbeschränkt), Uhlandstraße 32, c/o Mindspace, 10719 Berlin, Germany.

Represented by: Yunchang Kang. Email: hello@suldok.com.

Account data: name and email address, plus any details you provide when registering, subscribing to the newsletter, or contacting support.

Order and payment data: order contents, delivery/billing address, payment status (payment details are processed by our payment provider).

Technical data: server-side log data (e.g. IP address, timestamp) for security and stability.

Age verification: confirmation that you are at least 18 years old (JuSchG).

Performance of a contract (Art. 6(1)(b) GDPR): processing orders, managing membership, your account.

Legal obligations (Art. 6(1)(c) GDPR): commercial/tax retention, youth protection.

Legitimate interest (Art. 6(1)(f) GDPR): security, fraud prevention, platform stability.

Consent (Art. 6(1)(a) GDPR): newsletter and any non-essential cookies. You can withdraw consent at any time.

We use carefully selected providers as processors (Art. 28 GDPR):

Stripe (payment processing; third-country transfer based on SCC/EU-US DPF).

Resend (transactional email).

Google Cloud Platform (hosting, storage, and server-side operational logging/tracing via Cloud Logging/Cloud Trace, EU region) and Firebase / Google Identity Platform (authentication).

PostHog (product and reach analytics; EU-hosted via eu.posthog.com, only with your consent; any third-country transfer based on SCC/EU-US DPF).

Account data: until account deletion plus statutory retention periods.

Invoice/accounting data: up to 10 years (Sec. 147 AO, Sec. 257 HGB).

Server-side log data: short-term for security and error analysis.

You have the right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), data portability (Art. 20), and objection (Art. 21), as well as the right to withdraw any consent at any time with effect for the future (Art. 7(3)).

To exercise these rights, simply email hello@suldok.com.

You also have the right to lodge a complaint with a supervisory authority, e.g. the Berlin Commissioner for Data Protection and Freedom of Information.

We use necessary cookies on the basis of Sec. 25(2) TDDDG. Non-essential cookies only with your consent (Sec. 25(1) TDDDG).

For reach and usage analytics we use PostHog (EU-hosted) only after your consent (Analytics category); only then is PostHog loaded and sets cookies or local identifiers in your browser. Without consent PostHog is not initialised. Our server-side operational logs (Google Cloud) set no cookies. See our Cookie Policy for details; you can change your choice at any time via cookie settings.

Privacy questions: hello@suldok.com.

A data protection officer will be appointed where legally required (Art. 37 GDPR).